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Welcome to this blog, linking The Open Channel and Optimum Interventions Ltd to provide you with views, opinions, interesting connections and information to engage and stimulate. Comments always encouraged. Look forward to hearing from you and do visit our websites at www.theopenchannel.co.uk and www.optimuminterventions.co.uk

Wednesday, 25 July 2012

"If the economy was a sick patient, George Osborne would be struck off"

Larry Elliott writes on today's Guardian website:

"Weaker growth has meant the government's deficit reduction plan is well off track, with David Cameron admitting that austerity will now continue for a decade, double the five-year period of pain promised when the coalition came to power. The Treasury has borrowed well over £500bn since the recession began and the figures are worse this year than they were in 2011."


http://www.guardian.co.uk/business/2012/jul/25/economy-george-osborne-growth-figures?utm_source=twitterfeed&utm_medium=twitter

John Cridland, DG of the CBI and general all-around supporter for the Chancellor says:



“These are very disappointing figures. They show there has been a lack of growth in the first half of 2012. “When I talk to businesses on the ground, however, the overwhelming view is that right now the economy is flat rather than negative, and there is potential for Britain to get back into growth later in the year.”
Yep, that's it - after 5 of 7 quarters of negative growth, an economy smaller than it was in 2008 and government borrowing way beyond target, added to which another decade of austerity is forecast with, a 2014 Comprehensive Spending Review which has to decimate the public sector further because there is nowhere else to go if your economy is contracting - the CBI appears to be the only major representative body not to be calling on the Chancellor to 'do something different!' Shameful. Even the British Chambers of Commerce, hardly a left-wing organisation, is calling for public investment in infra-structure and the IoD, definitely a right-leaned organisation, says improved leadership is needed from the Chancellor.
Even the 'red-braces' are panicking, given that the ratings agencies, those small, shadowy completely unaccountable companies who can wreck a nations creditworthiness, are circling the UK's AAA rating. Just watch the fall-out when that happens - and there's no pleasure in that, particularly when we all suffer and our pensions are put at risk (both private and public sector - yes, we are all together in that mess!).
Meanwhile, Osborne is the Government's chief political strategist as well as the Chancellor - glad to see he fills his spare time gainfully.
Bitter? You bet I am. This is a disaster and the Government can no longer go on repeating, ad-nausea, that it's clearing up the previous Government's mess. It just doesn't wash.







Monday, 16 July 2012

Painting the 'big picture' - leadership & intentional communication


Effective communication by leaders with their organisation's employees helps to create engagement, motivation and a shared direction. What can sometimes happen though is that corporate communications fail to create a clear picture of the organisation's strategic direction, tending to focus more on day-to-day operational matters, exhortations to better performance and trying to beat the rumour-mill to the punch. 
In 2007 HBR research found that a clear minority of employees reported that their managers communicated a clear strategic direction to them. Interestingly, in connected research this year, senior managers when asked believed a minority of their employees had a good grasp of big-picture strategy. So, if managers believe employees don't have the strategic picture and employees believe their managers don't inform and engage them, just what is going on and who is responsible for communicating or connecting with the big -picture? 
In our experience, the most effective leaders tend to paint the 'big picture' readily and ably in their communications. Similarly, we've found that engaged employees connect themselves to the big picture messages and make connections between their roles and the strategic direction. 
HBR went on to suggest that to raise the level of strategic understanding "leaders must learn to be intentional about the way that they communicate with employees. In other words, they must work to align what they say — and how they talk — with a clear pattern of strategic intent." HBR called this "organisational conversation." 
In traditional leadership models the leaders treat employee communication as a distinct entity from the organisation's strategy. HBR suggested that leaders who engage intentionally place a premium on integrating the strategic direction into their regular messaging.
They go on to offer four ideas to help us become more intentional leaders:
"1. Think ahead. Before they can cultivate a strategic conversation within their company, leaders need to develop a conversational strategy. 
2. Paint a picture.  Smart leaders get creative about how they communicate this kind of information. They tell a story.
3. Ask for help. One way to ensure that people have a clear view of their company's strategic priorities is to give them a role in setting those priorities. 
4. Watch what you say. In talking with employees, effective leaders use consistent, well-thought-out language — language that aims to keep everyone's "eyes on the prize" 
The full article with more about the 4 ideas can be found here:

Saturday, 30 June 2012

Barclays, banking and failure - how to generate new directions through AI.


The Guardian web has just published an article that shows perfectly where several of the key players stand on the 'Barclays Affair' and other recent misdeads of the 'masters of universe.' 

"The government is to order a review of the operation of the inter-bank lending rate, or Libor, following revelations of its frequent abuse by Barclays and other banks. The move follows Ed Miliband's call for a public inquiry into the "institutional corruption" of the banking industry after a series of banking scandals.

A spokeswoman for Downing Street said the review would be independent but that details of who would lead it have yet to be worked out.

Barclays were fined £290m for manipulating the inter-bank lending rate, and several other international banks are also under investigation.

The review falls short of the public inquiry demanded by the Labour leader, who said tougher rules and jail terms were needed to tackle the immoral culture and practices committed by a "corrupt elite" in Britain's banks.

On Friday the Bank of England governor, Sir Mervyn King, demanded a "real change in culture" as Britain's lenders were left reeling by the controversy."

King's intervention seems characteristically weak. The BoE it was of course that was so surprised by so much of the 2007-09 disaster (did it really not understood how Northern Rock had a such a flawed business model - many others did in real-time, not after the fact), having singularly failed to properly lead the thinking about ethics and practice in it's sector. This meak calling for a change of culture (to what precisely?) just reeks of capitulation, i.e. is the banking and insurance sector now so ethically and morally corrupt that there really is little option but to make vacuous calls for them to change their ways? Fat chance of that happening anyway without some decent-length prison sentences to act as electric cattle-prods. 


I like little about the USA, but the alacrity with which they imprison their financial miscreants is always worth a closer look. They even bring them out of their offices in hand-cuffs and with TV cameras nicely positioned to capture it all. Priceless moments of base satisfaction for the many who have had their financial futures so damaged - and this particularly includes small businesses, public services and millions of individuals. 


As Ed Miliband says, these are and were not victimless crimes; the consequences of casino-banking and all of its derivatives (excuse the pun) are now legion. They have caused the loss of hundreds of thousands of jobs in all sectors, damaged pensions in all sectors, left a generation of young people unlikely to find fulfilling employment, reduced numbers of university places, increased student debt massively, created gross mistrust and friction between people in all sectors who actually have a lot more in common than they might at first think, and so on.

The Guardian goes on to say: 

"The justice secretary, Kenneth Clarke, said bankers who had committed crimes must be brought to trial.

Bob Diamond, the chief executive of Barclays, and Marcus Agius, the chairman, have been summoned to appear before the Commons Treasury select committee on Wednesday.

Miliband pushed for a 12-month investigation to "find out what is going on in the dark corners of the banks" after the Financial Services Authority (FSA) uncovered "serious failings" in the sale of complex financial products to small businesses, just days after interest rate-rigging at Barclays was revealed.

The taxpayer-backed Royal Bank of Scotland (RBS), HSBC and several other lenders are also being investigated for manipulating the rates at which banks lend to each other, known as Libor and Euribor, to boost their profits.

Miliband said the inquiry, set up with cross-party support, would be asked to draw up a bankers' code of conduct going beyond the "narrow" professional standards enforced by the FSA.

Calling for the worst offenders to receive prison sentences, he said: "It should be about probity, honesty, integrity. Bankers should be struck off if they do the wrong thing … this is not a victimless crime."

Clarke said there should be criminal investigations and prosecutions where financial crimes had been committed.

"This is still being investigated, no doubt, but once these investigations are complete, if they have committed criminal offences, they should be brought to trial," he told the BBC Radio 4 Today programme.

The former chancellor said some of the banks' actions that came to light this week were shocking.

"Some of it is distorting vital interest rates, some of it is knowingly selling products they know are worthless to the less sophisticated people you are selling it to – which I regard as obtaining money by deception," he said. "Then there is the total moral bankruptcy of the comments being made by the people who are doing it."

King said he did not believe a Leveson-style inquiry was needed, but condemned the conduct in the industry.

"From excessive levels of compensation, to shoddy treatment of customers, to a deceitful manipulation of one of the most important interest rates and now news of yet another mis-selling scandal, we can see we need a real change in the culture of the industry," he said.

The FSA revealed earlier that Barclays, HSBC, RBS and Lloyds Banking Group had agreed to pay compensation to customers who were mis-sold interest-rate hedging products. Around 28,000 of the products have been sold since 2001 and may have been offered as protection, or to act as a hedge, against a rise in interest rates, without the customer fully grasping the risks.

Serious Fraud Office investigators are in talks with the FSA over the Libor scandal, while the Treasury has started to look at strengthening criminal sanctions for those responsible for market abuse.

Miliband described the Barclays fiasco as "the unacceptable face of capitalism", and called on Diamond to step down.

But Diamond, who was head of the bank's investment arm at the time of the allegations, reportedly told a meeting of analysts at US bank Morgan Stanley that he would not resign." So ends the article.

And you know, these latest high profile, national and international stories not only have a strategic impact, but for some, and I include myself in this, our personal experience over several years have told us at our individual levels what we are now learning in very specific and large-scale terms: that the banking and insurance industry has gone from hallowed, trusted institutions to largely being a necessary evil, to simply being an evil. 


Unfettered 'markets,' the specious claims of new "redefined standards" of "customer service" and the mythical allure of "shareholder value"; the off-shoring of services; the lack of a moral compass being consistently provided by Government and the Bank of England; the ethics of the mafia and many more contributing factors, have all mixed to create this farago. It only takes good people to do nothing that allows evil to flourish. Has the time come to show these institutions and their leaders especially, that this is where the line is being drawn? Yes and the pleasure of revenge aside, how best to do this? 


Well, apart from trial and prosecution, as Clarke calls for, a very different way to begin a moral and ethical recovery is through appreciative and generative ways; from within the very real and negative experiences and the wreckage of once sound institutions, searching for those remaining elements and practices that are positive, ethical, that stand against the predominant orthodoxy of 'money and massive profit above all else'; great and consistent customer services for its own intrinsic value and so on. These might offer a new route to redemption. 


Creating new visions that encompass the ethical, life-affirming and redemptive practices that many other organisations continue to achieve despite all of their current challenges and with none of the massive freedoms and continuing governmental financial backing that the banks and insurers enjoy. Seeing the 'whole system', not just their piece of the system, will encourage and prompt new thinking, fresh insights and may lead to the Design of new, honest and sustainable practices, involving stakeholders in their design, e.g. customers and clients, properly and for the long term, not just via flawed customer-feedback schemes. And so on. 


These are not 'soft' suggestions. They would involve the deepest of self-reflection, sharing and honesty - a thorough process of discovery, involving contact with many of those affected by the failures, yet with the appreciative purpose of seeking to unearth the best of what is and best of what yet may be. It is through these methods that a new culture might be born, not through vacuous calls to people to behave - that train has long since left. The old paradigm of problem identification and solutions, yet more law-making and punishment simply speaks to old thinking. Whilst I might get perverse personal pleasure in seeing the 'red braces' doing 'time,' I would derive much more pleasure from seeing really new and generative processes introduced at this point of maximum crisis.


Just a thought - what do you think?

Monday, 21 May 2012

Game Theory and its application in our organisations


At The Open Channel we are open to new technologies and ways of communicating and learning. The Gametrainers web site is a good practical resource for trainers and facilitators and also a catalyst for creative thinking for all learning and development practitioners. 


Most people are more creative when they are having fun, and all organisations need creative thinking to support positive change. Team meetings for example can be (but aren't always) boring, repetitive and stifling. There are though some practical and productive ways to generate deeper engagement and new ideas. How about:



  • Hold the front page
  • Ideas tennis
  • Resource Auction
  • Information mining
  • Plane Speaking
  • Homepage Hotspots
  • Balloon Debate
  • Solutions Cycle

Can you afford NOT to try these innovative and playful methods to generate insights, ideas and progress?

http://www.thegametrainers.com/apps/blog

Sunday, 20 May 2012

A call for more sustainable growth and fairer distribution



The 2020 Public Services Trust, a part of the RSA, has launched a report called Business, Society and Public Services which calls for a more sustainable approach to economic growth and a fairer process for distributing wealth so that we can invest in public services over the longer term. The widening gap between rich and poor is a cost on our collective responsibilities and we need a different way and a new commitment to investing in our social and public institutions


http://2020psh.org/?p=1023


At the same time, Common Dreams highlights one of the cases where sustainability and fair distribution are an anathema!


The Common Dreams website is certainly one that people with a particular world view might choose not pay much attention to all that often. Once again though it has highlighted the dreadful risks that large ‘casino’ banks take – and in the end their (failed) risks hit every single person, e.g. the £60b the UK government used to bail-out just two banks in 2008-09 and the cuts in public services we are now seeing as a result of that economy-saving move (lest we forget. 


Common Dreams tells us “Doing God’s work” as JP Morgan’s CEO Jamie Dimon calls it - that is, betting huge sums of money with depositor funds knowing that you are too big to fail and can count on taxpayers riding to your rescue if your avarice threatens to take the country down — has lost some of its luster. The jewels in Dimon’s crown sparkle with a little less grandiosity than a few days ago, when he ridiculed Paul Volcker’s ideas for keeping Wall Street honest as “infantile.”” His London traders’ £2b losses have cost JPM big money and one of his senior players’ careers. 


Read more about what these ‘masters of the universe’, as Tom Woolf called them in ‘Bonfire of the Vanities,’ are up to. Remember, what they do on Wall Street, eventually impacts on us.

http://www.commondreams.org/view/2012/05/17