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The Open Channel - October Newsletter

 

The Open Channel

We are delighted to welcome you to the October 2012 edition of The Open Channel Newsletter.

 

The Open Channel is a venture borne out of a passion for supporting change and our belief in the strength of people and organisations. Janet Dean and Steve Loraine are senior practitioners in public sector service delivery and work collaboratively with private sector, voluntary and community organisations.  Do contact us to find out how we can assist you to manage your change challenges.

 

FindOut More

 

Led by Janet Dean and Steve Loraine, two highly respected and experienced independent public service advisers, The Open Channel has a fresh and highly cost-effective approach to helping you lead and manage change. We understand the challenges you face and appreciate the financial constraints you cope with.

Our approach is based on the view that people and organisations are inherently strong and capable and that supporting your strengths in times of change is a particularly positive and a more sustainable way to lead and manage.

If you are a public body, private service provider, voluntary and community organisation or social enterprise, you will find the services we offer just right for your needs.

INSIDE THIS ISSUE

We report on our Leadership Development Programme for a County Fire and Rescue Service, where we are using a mixture of executive coaching, action learning and strengths models to develop the leadership capacity of the Service.

Find out how we use the SOAR strategic planning model to assist clients to create appreciative strategies and how this powerful approach to planning can benefit your organisation.

Following publication of the Joseph Rowntree Report on Creating a Dementia Friendly York, The Open Channel is partnering with AESOP Consortium to offer Accelerated Learning Programmes on this topic.

And we offer some reflections on recent experience in helping a local authority review its approach to performance management

Contact Us to Find Out More

 

The Open Channel Case Study

 FIRE & RESCUE SERVICE LEADERSHIP DEVELOPMENT

We have been working with a County Fire & Rescue Service for a number of months, supporting a team of senior managers in their leadership development as the Service navigates the inevitable and challenging consequences of public services reform and resource cuts.

Our work has involved a series of individual executive coaching sessions and strengths profiling feedback; personal development action planning; action learning group sessions and senior leadership event.

The executive coaching sessions have been set in the context of the demands senior managers face in leading complex change and how a team of managers can work collaboratively, supporting each other to achieve individual and mutual goals.

In addition, the learning set sessions have provided a group setting where the collective talents and strengths of the team are brought to bear on shaping and leading organisational change.

As the individual and group sessions took place, another element was added - the Strengthscope profiling tool. This is a powerful model that provides individuals with a high quality report accurately identifying their top seven strengths in a work setting. With this knowledge, the leaders optimise their strengths through the activities they carry out in their own functions and in combination across corporate, strategic projects.

The feedback from the managers about the value of the coaching has been highly positive and their managers, i.e. the Service’s Principal Officers, have commented on the productive change that both the coaching and action learning have made to the strategic outcomes the team is achieving.

Tellingly, the Service also used the Strengthscope profiles to assist it in making decisions about the reallocation of functions and strategic roles to each manager during a recent service re-alignment. This is the first time we’ve seen the model used in this way to help guide a leadership team in the alignment of its members’ strengths and the Service’s activities. We will encourage the service to share their learning from this innovation when they are ready.  

 

 The Open Channel Approach

 

SOARING TO STRATEGIC SUCCESS

For many years now SWOT has been a popular strategic planning tool for teams and organisations. This model has provided structure and focus to future planning conversations in organisations across all sectors. What’s noticeable though about the model and how it’s used is that, whilst at first sight it’s a 50/50 split between negative/positive elements, in practice we find that the conversations tend to focus overly on the negative elements, i.e. weaknesses and threats and less on the positive elements, i.e. strengths and opportunities. So much so that the proportion of the conversations was towards 75/25% negative/positive, concentrating on problems and deficits, tending to drain energy and lacking a compelling preferred future. 

Now there is an alternative; SOAR (Strengths, Opportunities, Aspirations and Results). SOAR is a strategic planning framework with an approach that focuses on strengths and seeks to understand the whole system by including the voices of all the relevant stakeholders.

Focusing on strengths means that SOAR conversations centre on what an organisation is doing right, what skills could be enhanced and what is compelling to all of those who have a stake in the organisation’s success (and not just its leaders). Also, when you use SOAR, you needn’t abandon SWOT, because SOAR and SWOT have a ‘both/and’ relationship, i.e. SOAR leverages the strengths and opportunities from SWOT as a foundation and then adds Aspirations and Results – the critical connection between our imagination and the innovation of implementation.

We have used SOAR with Boards of Trustees, leadership teams, divisional teams and strategic partnerships. When people use SOAR they see the ‘whole’ and their part in delivering the vision. This is how SOAR creates greater alignment and energy to move quickly to implement strategies.

For more stories about SOAR and how to use it to create and deliver your strategies, then contact Steve Loraine

 

 

 

The Open Channel Newsfeed

 

Dementia Without Walls Project Report Published

Following a year- long action research project, the Joseph Rowntree Foundation published its report ‘Creating a Dementia Friendly York’ this month. Led by Janet Crampton of AESOP Consortium and Janet Dean of The Open Channel, the report was co-authored by AESOP Director Ruth Eley.

 

Whilst using York as a Case Study, the report draws examples from across the UK and the world to make the case for a dementia friendly approach. Janet Dean’s contribution in developing the Four Cornerstones Model which uses Place, People, Resources and Networks as a way of understanding what communities need to do, can be applied everywhere.

 

To help local authorities and their community partners across the public sector and in business, culture and the voluntary and community sectors to make fast progress in making dementia friendly communities a reality, AESOP and The Open Channel has developed an Accelerated Learning Programme for senior decision makers. Over the course of six months, participants can combine their own experience with practice from outside and use the Four Cornerstones to develop their local action plans.

 

At the moment, the Accelerated Learning Programme is being offered to interested pilot authorities who need only fund part of the cost. Please contact Janet Dean if you would like to be considered for the Programme.

 

PERFORMANCE REVIEW – PROCESS OR PEOPLE?

Janet has been working on a project for a London Borough advising on Performance Management in Housing and Social Care. Here she reflects on the conversations she has had with staff at all levels in the organisation.

‘When you ask people what Performance Management means to them, there are as many answers as there are people – no wonder it’s hard to find a way of making it meaningful.  Some people think immediately of systems – data in, information out at best. But there is seldom one system; if there are many, they often don’t speak to one another, and if you put in bad data, bad information will come out.

Some people talk about process – who collects what, where it goes, how it is communicated and understood. It is not uncommon to find that processes don’t wire round the whole system, they may go so far and fizzle out. People at the sharp end who are inputting data, sometimes don’t recognise it when it is presented at the top. It’s hard in this case to get everybody to buy into the process.

Others emphasise the culture – are people interested in performance, do they want to improve, and are they genuinely trying to work across the organisation to make it happen. How are service users and the public involved, can they influence performance directly? Are elected members interested in the same issues as people delivering services, and do they all want what customers want?

My feeling is that data and even information (i.e. analysed data) are not going to help without knowledge – this comes when we communicate what is happening, and understand it in the same way. But even then we can find ourselves in the same loop. Improved performance comes from wisdom, learning from our practice, doing more of what is good, what is going well, so that we do less of what is going wrong.

In our experience people often start with what’s going wrong – at The Open Channel, our emphasis on strengths means that we will ask you what is good and help you to understand how to make it even better.’

 

KEEPING IN TOUCH WITH THE OPEN CHANNEL

You can keep up to the minute with The Open Channel through our blogs and Twitter feeds. We engage with our clients and stakeholders at @janetdean and @steveloraine and via Linked-in. Check out the links in this newsletter, visit our blogs or add us to your favourites’ lists via www.theopenchannel.co.uk

Leading Change and the Metaphor of the Rings

As we navigate complex change, as a result of the government's public services transformation programme, i.e. cuts, or other models or imperatives to change, we can often benefit from stories and metaphors to help us understand change in different ways. One such metaphor is the Metaphor of the Rings, which we found in David Noer's excellent book, Breaking Free. Here it is... 

 

The Metaphor of the Rings

It begins with the vision of a series of gymnastic rings, hanging by ropes. A person jumps from a platform and grabs a ring with the right hand and then – while maintaining momentum – reaches out and grabs the next ring with the left hand; then, again, grasps the next ring with the right, keeping the rhythm and moving through the line of rings.

 The Perilous Journey of the Entrenched

This is the story of one person’s travels through the rings. It can be applied to many others. This person has spent many years perfecting travelling down a seemingly endless and very predictable row of rings. The rings were of equal spacing and size and stretched over the horizon. He was very good at swinging through the rings and was quite happy. He was able to move swiftly, efficiently, and predictably along his narrow corridor of interchangeable rings. His plans were to keep swinging through the rings until retirement.

One morning he jumped from the platform, beginning another day’s journey. From the time he hit the first ring it was apparent that things had changed! The first ring was a bit off to the side. The next ring was slightly closer than he was used to. As he continued to move he discovered that the new ring-world was, indeed, very different – the rings were spaced at unpredictable distances, some closer together, others further apart. To make matters worse, the height began to vary. He had to struggle to reach some that were high and drop down to catch some below him. Then they grew very slippery, as though someone had put oil on them. As if that were not enough, they began to vary in size, and then he discovered a few that were not rings at all but trapeze bars – some of them broken and hanging only by a single chain on one side. Then there was the light – it would suddenly grow very dark or the lights would become glaringly bright. There was no pattern and it was disorienting.

He then discovered two distinct varieties of fellow travellers. For the first time in his career, people began to pass him, travelling with an ease and grace that seemed impossible on that confusing and unpredictable array of gymnastic apparatus and rapidly changing visibility. They were moving much faster than he was willing to risk, although, after watching them, he thought he could learn how to do it. He next found a second type of fellow traveller. Only, the people in this group were not moving – they were stationary - hanging from individual rings or trapezes with both hands. They got in his way and he really needed to be agile to duck around them.

There was no relief. Things kept getting more difficult and he grew very tired, angry and frustrated. Why couldn’t things be what they were? He had really excelled at swinging through predictable, evenly spaced rings. Maybe he should just try and stop and take a break. He was so tired and it was so difficult trying to move through the next rings using his old skills. Perhaps he could take a quick rest on the next one, just hold on with both hands for a while…

What do we learn from this story? One insight might be that you have to let go of one ring before you can grab hold of another and there comes a moment of truth when, if you want to continue to move, you have neither hand on a ring, but must have faith that you will have the ability to grasp the ring in front of you. Another view might be that we have become used to the spacing, however uneven and yet more changes lead us to become exhausted and frustrated to a degree that makes us question our competency to continue. Another interpretation and a variation is that in moments of severe change and flux you are moving through the rings blindfolded and need to have faith that there will be a ring in front of you when you let go of the old one. And so on.

 

What do you take from this story? How many of your colleagues are finding the 'rings' further apart, at different heights and not even rings at all? How do you help your colleagues navigate their set of rings, or perhaps you are one of those who finds the rings becoming ever more difficult to cope with.

Quoting from 'Breaking Free', David Noer.

 

The Open Channel Newsletter September 2012

THE OPEN CHANNEL NEWSLETTER SEPTEMBER 2012

We are delighted to welcome you to the latest edition of The Open Channel Newsletter. 

The Open Channel was created from the germ of an idea in February 2011. Since then we have launched our website, set up our regular blogs and social media links and delivered services to clients. 

This newsletter brings you quality content on a regular basis. Do contact us to find out how we can assist you to manage your change challenges. 

Find Out More http://www.theopenchannel.co.uk/


If you are a public body, private service provider, voluntary and community delivery organisation or social enterprise, you will find the services we offer just right for your needs. 

Led by Janet Dean and Steve Loraine, two highly respected and experienced independent public service advisers, The Open Channel has a fresh and highly cost-effective approach to helping you lead and manage change. 
Our approach is based on the view that people and organisations are inherently strong and capable and that supporting strengths in times of change is a positive and more sustainable way to lead and manage.


INSIDE THIS ISSUE
We report on our Leadership Development Programme for Harborough District Council, where we used a mixture of coaching and facilitation techniques to develop the leadership capacity of the Council. 
Find out how we use Action Learning and Appreciative Inquiry with great success and how these approaches can benefit your organisation.
We also update you on our involvement in various new projects. 

Contact Us to Find Out More http://www.theopenchannel.co.uk/


THE OPEN CHANNEL CASE STUDY 

HARBOROUGH DISTRICT COUNCIL LEADERSHIP DEVELOPMENT 
Initially invited to bid for a short intensive programme of support for the Senior Management Team, Janet Dean introduced The Open Channel to Harborough District Council in July 2011. Our involvement has lasted for a year during which the organisation has faced one of the most transformational periods in its history.

Our work has fallen into three phases:
An initial programme of support for a Senior Management Team facing change; we provided three themed workshops, three Action Learning Sets and telephone and Skype coaching for the Chief Executive and six senior colleagues.

In phase two we were commissioned to provide a programme for 30 senior employees including the Senior Management Team. 
Based on Harborough’s Leadership Competencies we delivered four one-day interactive workshops on Managing Change, Leadership, Working with Others and Communication and Strategic Focus.
Between the workshops we facilitated four Action Learning Sets linked to each of the themes, enabling participants to bring practical issues from the workshop to a shared problem solving arena.

Phase three, which uses Appreciative Inquiry to explore leadership themes is focused on the Council’s new Leadership team, which includes senior leadership posts shared with neighbouring local authorities.

This is what participants told us:

‘I felt it gave a common language and a platform from which to challenge (appropriately) others when behaviours could have been better’
‘The Action Learning Sets were the most positive outcome for me and I intend to continue to commit to them.’
‘It introduced me to new concepts with regards to leadership – and I found the appreciative inquiry element particularly interesting.’
‘I feel more confident in my leadership style and the impact I have on those around me.’
‘I found working with others especially useful and I feel now that I have a much better working relationship with colleagues and will be in better position to share issues and problems.’  


THE OPEN CHANNEL APPROACH

ACTION LEARNING

Training your people to support one another through Action Learning
Action Learning is a method for developing real-world solutions and the reflective practice skills of employees at all levels through the shared exploration of workplace challenges. It is particularly suitable for people who need support for the difficult leadership and managerial challenges they experience.

At a time when public services are changing rapidly and resources becoming ever scarcer, Action Learning is a cost-effective method for building the capacity and confidence of your key people.

We offer Action Learning on site or through webinar-style meetings. Sets work best with between four and eight people in the group. We not only facilitate the Action Learning; we also transfer skills to the participants enabling them to self-facilitate their sets in the future. In Harborough DC for example, we provided over 20 Action Learning sets through the year. 

Finding your Strength through Appreciative Inquiry

Appreciative Inquiry (AI) is a view of the world which enables organisations and communities to cooperatively explore what is working well, understand their strengths and address challenges based on the best of what is. It provides a balanced approach to change that does not over-concentrate on weakness or failure, as so many other frameworks and models can. 

Our clients tell us this approach really releases energy and enthusiasm through the appreciative conversations stakeholders have, capturing what works well, imagining their future, followed by creating shared goals. The actions focus on harnessing a community or organisation’s productive energy and aiming it at measureable and positive outcomes. Concrete actions, real results and sustainable change are several of the benefits of this approach.
We provided an introduction to AI for Harborough and then used it as an approach in the Workshops, Action Learning Sets and Executive Coaching. 

Elsewhere, Steve has introduced AI to and worked with clients to realise the benefits of AI in Fire and Rescue Services, city Councils, strategic partnerships, voluntary and community bodies and individuals. We will share the stories from these in future issues. 
 

THE OPEN CHANNEL NEWSFEED

JANET DEAN TO CHAIR COMPASS UK

The Open Channel co-founder Janet Dean has been appointed Chair of Compass UK with effect from the 1st September 2012. Compass UK is a charitable social enterprise which delivers almost £10m of services to families, young people and adults who want to become free of drug and alcohol dependency. Janet’s experience as a commissioner of health and social care, her wide public sector knowledge and extensive networks and her commitment to supporting people to live fulfilling lives will all help Janet in her new role.


KEEPING IN TOUCH WITH THE OPEN CHANNEL
You can keep up to the minute with The Open Channel through our blogs and Twitter feeds. We engage with our clients and stakeholders at @janetdean and @steveloraine and via Linked-in.

Check out the links in this newsletter, visit our blogs or add us to your favourites lists via www.theopenchannel.co.uk

Great Links for strengths and talents

Here are some great links that you might have missed:

 http://www.strengthscope.com/

Strengthscope have a great profile tool for individuals and teams.We use it extensively with our executive coaching and leadership team clients. It is a highly effective and accurate profiler that provides a high quality report and promotes a new dialogue with our clients around their strengths in a work-setting. 

The language of strengths is new to some, e.g. in one recent piece of coaching with senior managers in a large back-office services company, we noticed it's promotion of and reliance on lean and sigma-based tools with its own clients was so strong that its own managers had little or no vocabulary to describe their strengths and talents. They were eloquent on their weaknesses and almost silent on their strengths!

Adjusting the balance of conversations towards strengths and talents with leaders can radically alter their view of themselves and, critically, their colleagues; leading to fresh insights, improved relationships and enhanced leadership team outputs and outcomes. 

The strengths profile and a personalised feedback sessions are highly cost and time-efficient. We can provide both as a package, over the 'phone and email at a time to suit you.


Miles Downey has a new blog-post with a simple yet highly persuasive idea to get us moving, becoming 'unstuck', through creating multiple views of ourselves rather than having single views that can lead us into becoming stuck in our ways, i.e. I am the way I am.

http://mylesdowney.com/2012/06/12/i-am-the-way-i-am/

At Optimum Interventions and The Open Channel, coaching with clients to help them become 'unstuck' is a key feature of our work. We really do appreciate that leaders can and do reach points in their careers where they are both successful yet at the same time in a dangerous position. They are at risk of becoming one-paced in terms of their style, impact and in the perception of others. They risk being outmanoeuvred by fleet-of-foot competitors and rivals who are actively developing their approaches; risking 'failure' to become more adept and agile in their responses to rapidly changing contexts. Coaching can help to unearth new insights and shape fresh directions or responses at just the right time, in an atmosphere of supporting challenge. 

Check out what we can offer in executive coaching at both of our sites:

http://www.theopenchannel.co.uk

http://www.optimuminterventions.co.uk

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